Everything you need to know about Oakline Digital Hub. Can't find the answer you're looking for? Feel free to contact our support team.
Getting Started
Learn the basics and set up your first workspace
Features & Tools
Discover all features and how to use them effectively
Organizations
Manage teams, permissions, and company resources
Billing & Plans
Pricing information and subscription management
Getting Started
What is Oakline Digital Hub?
Oakline Digital Hub is a comprehensive internal knowledge management platform designed for modern organizations. It allows teams to create, organize, and share documentation, company resources, policies, and procedures in a centralized, searchable environment. Our platform improves collaboration, reduces information silos, and ensures that critical company knowledge is accessible to everyone who needs it.
How do I create my first workspace?
Creating your first workspace is easy! After signing up and logging in, click on the "Create Workspace" button in your dashboard. You'll be guided through a simple setup process where you can name your workspace, add team members, and configure initial settings. Once created, you can start adding documents, organizing folders, and customizing your workspace structure to fit your organization's needs.
Is there a limit to the number of team members I can add?
The number of team members you can add depends on your subscription plan. Our Starter plan includes up to 10 users, the Professional plan supports up to 50 users, and the Enterprise plan offers unlimited users. You can easily upgrade your plan at any time as your team grows. All team members have access to the features included in your plan.
Can I import existing documents?
Yes! Oakline Digital Hub supports importing documents from various sources. You can upload files in multiple formats including Word, PDF, Markdown, Google Docs, and more. We also offer bulk import features and API integrations for migrating large amounts of content from other platforms like Confluence, Notion, or SharePoint. Our support team can assist with large-scale migrations.
Features & Tools
How does the search functionality work?
Our powerful search engine uses advanced algorithms to help you find information quickly. It searches through document titles, content, tags, and metadata. The search supports filters for document type, date ranges, authors, and departments. You can also use advanced search operators for more precise results. Our AI-powered search even understands context and suggests related content.
Can multiple people edit documents simultaneously?
Absolutely! Oakline Digital Hub features real-time collaborative editing. Multiple team members can work on the same document simultaneously, and you'll see their cursors and changes in real-time. The platform automatically saves versions and prevents conflicts. You can also see who's currently viewing or editing a document, leave comments, and tag team members for specific sections.
What integrations are available?
We integrate with many popular tools including Slack, Microsoft Teams, Google Workspace, Microsoft 365, Jira, Trello, Salesforce, and more. You can sync documents, receive notifications, and access content directly from these platforms. We also provide REST APIs and webhooks for custom integrations. New integrations are added regularly based on customer feedback.
How do version control and document history work?
Every change to a document is automatically saved and tracked. You can view the complete history of any document, see who made changes and when, compare different versions side-by-side, and restore previous versions with a single click. Comments and discussions are also preserved in the history. This ensures full transparency and makes it easy to track how documents evolve over time.
Can I customize the appearance and branding?
Yes! Professional and Enterprise plans include customization options. You can add your company logo, customize colors to match your brand, set custom domain names, and personalize the workspace layout. Enterprise customers get access to advanced white-labeling features, custom CSS, and the ability to fully customize the user interface to align with their corporate identity.
Security & Privacy
How secure is my data?
Security is our top priority. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We use industry-standard security practices including regular security audits, penetration testing, and compliance with SOC 2 Type II, GDPR, and ISO 27001 standards. Our infrastructure is hosted on secure, certified data centers with multiple redundancy and disaster recovery procedures in place.
What permission levels can I set?
Oakline Digital Hub offers granular permission controls at multiple levels. You can set permissions for individual users, teams, or departments. Permission levels include: View Only, Comment, Edit, Admin, and Owner. You can control access to specific workspaces, folders, or individual documents. Advanced features include conditional access based on IP addresses, SSO groups, and custom roles with specific capabilities.
Do you offer Single Sign-On (SSO)?
Yes, SSO is available on Professional and Enterprise plans. We support SAML 2.0, OAuth 2.0, and OpenID Connect protocols. You can integrate with popular identity providers including Okta, OneLogin, Azure AD, Google Workspace, and more. SSO simplifies user management, improves security, and provides a seamless login experience for your team members.
Where is my data stored?
Your data is stored in secure, enterprise-grade data centers across multiple geographic regions. We offer data residency options for customers who need to comply with specific regional data protection regulations. You can choose to store your data in North America, Europe, Asia-Pacific, or other regions. Enterprise customers can also opt for dedicated instances or on-premise deployment options.
How do you handle backups and data recovery?
We perform automated backups every 6 hours with a 30-day retention period. All backups are encrypted and stored in geographically distributed locations. In case of data loss or corruption, we can restore your workspace to any point within the retention period. Enterprise customers get extended backup retention, point-in-time recovery, and the ability to schedule custom backup frequencies.
Billing & Plans
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and ACH transfers for US customers. Enterprise customers can also pay via wire transfer or purchase orders with net-30 terms. All payments are processed securely through our PCI-compliant payment processor. You can manage your payment methods anytime from your account settings.
Can I change my plan later?
Absolutely! You can upgrade or downgrade your plan at any time from your billing settings. When upgrading, you'll get immediate access to new features and the price difference will be prorated. When downgrading, the change takes effect at the end of your current billing period, and you'll continue to have access to your current plan's features until then. There are no penalties for changing plans.
Is there a free trial available?
Yes! We offer a 14-day free trial with full access to Professional plan features. No credit card is required to start your trial. You can invite your team, create unlimited documents, and explore all features risk-free. If you decide to continue after the trial, you can choose the plan that best fits your needs. If not, your data will be retained for 30 days in case you change your mind.
What happens if I cancel my subscription?
If you cancel your subscription, you'll retain full access to your workspace until the end of your current billing period. After that, your account will be moved to a read-only state for 30 days, allowing you to export your data. You can download all your content in various formats. After the 30-day grace period, your data will be permanently deleted from our servers. You can reactivate your account anytime during the grace period.
Do you offer discounts for non-profits or educational institutions?
Yes! We offer special pricing for qualified non-profit organizations and educational institutions. Non-profits can receive up to 50% off any paid plan, and educational institutions get 40% off for administrative and staff use. Students and teachers may qualify for free access through their institution. Contact our sales team with proof of your organization's status to learn more about our special programs.
Are there any setup fees or hidden charges?
No, there are no setup fees or hidden charges. The price you see is the price you pay. All features included in your plan are available at no extra cost. Storage, bandwidth, and standard support are all included. For Enterprise customers who require custom implementation services, advanced training, or dedicated support, these services are offered separately with transparent pricing discussed upfront.
Technical Support
What kind of support do you offer?
We provide comprehensive support through multiple channels. All plans include email support with responses within 24 hours. Professional plans add live chat support during business hours. Enterprise customers get priority support with faster response times, dedicated account managers, and optional 24/7 phone support. We also offer extensive documentation, video tutorials, webinars, and an active community forum.
What are your system requirements?
Oakline Digital Hub is a cloud-based platform that works on any modern web browser. We recommend using the latest versions of Chrome, Firefox, Safari, or Edge for the best experience. The platform is fully responsive and works on desktop, tablet, and mobile devices. We also offer native mobile apps for iOS and Android. A stable internet connection is required, and we recommend at least 5 Mbps for optimal performance.
Do you offer training for new users?
Yes! We provide several training resources. All users have access to our comprehensive knowledge base, video tutorials, and interactive product tours. Professional plan customers can join our regular webinars and group training sessions. Enterprise customers receive personalized onboarding with dedicated training sessions for administrators and end-users. We can also create custom training materials tailored to your organization's specific use cases and workflows.
Can I export my data?
Absolutely! Your data belongs to you, and you can export it at any time. We support exporting in multiple formats including PDF, Word, Markdown, HTML, and JSON. You can export individual documents, entire folders, or your complete workspace. The export includes all content, metadata, comments, and version history. We also provide APIs for automated data extraction and backup purposes.
What is your uptime guarantee?
We guarantee 99.9% uptime for all paid plans, backed by our Service Level Agreement (SLA). Our infrastructure is built on redundant systems with automatic failover capabilities. We perform regular maintenance during low-traffic windows with advance notice. You can monitor our real-time system status at status.oaklinedigitalhub.com. If we fail to meet our uptime guarantee, eligible customers receive service credits as outlined in our SLA.
Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help you with any questions about Oakline Digital Hub.